Privacy Policy

This privacy policy explains how Southern Cross Coffee Co. collects, uses, and protects personal information when you use our online platform, interact with our services, or purchase products through our site. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws.

Southern Cross Coffee Co., located at 45 Victoria Parade, Fitzroy, Victoria, 3065, Australia, acts as the data controller for the personal information processed in connection with this service.

Collection of Personal Information

We collect personal information that you provide directly to us. This may happen when you:

• Create an account or profile on our site.
• Place an order for products or services.
• Contact us with inquiries or requests.
• Subscribe to newsletters or marketing communications.
• Participate in surveys, promotions, or contests.

The types of personal information we may collect include, but are not limited to:

• Your name, delivery address, billing address, and payment details.
• Your email address and telephone number.
• Information about your orders and purchase history.
• Communications you send to us.

We also automatically collect certain information when you visit or use our site. This may include:

• Information about the device you use, such as IP address, browser type, and operating system.
• Usage data, such as the pages you visit, the time spent on those pages, the actions you take, and referring URLs.

Use of Personal Information

We use your personal information for various purposes, based on appropriate legal bases. These purposes include:

• Processing and fulfilling your orders and requests.
• Managing your account and providing customer support.
• Improving our products, services, and the user experience on our site.
• Sending you transactional communications, such as order confirmations and shipping updates.
• Sending you marketing communications, where you have provided consent or we have a legitimate interest to do so, such as information about products, promotions, or events. You can opt-out of marketing communications at any time.
• Detecting and preventing fraud and other illegal activities.
• Complying with legal obligations.

Legal Basis for Processing

We process personal information based on the following legal grounds:

• The processing is necessary for the performance of a contract with you, such as processing your order.
• The processing is necessary for compliance with a legal obligation that applies to us.
• The processing is necessary for the purposes of our legitimate interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, and marketing our products.
• We have obtained your consent for specific processing activities, such as sending you marketing emails.

Sharing of Personal Information

We may share your personal information with third parties under certain circumstances:

• With service providers who perform functions on our behalf, such as payment processors, shipping companies, and IT support providers. These service providers are only permitted to use your information as necessary to perform their services.
• With professional advisors, such as lawyers, accountants, or auditors.
• In response to a legal request, such as a court order, subpoena, or government demand, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Subject to applicable data protection laws, you have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of your personal information in certain circumstances.
• The right to request restriction of processing your personal information.
• The right to object to the processing of your personal information on certain grounds.
• The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect and store certain information. Cookies are small text files placed on your device that help us improve our site and your experience. We use cookies for purposes such as remembering your preferences, analyzing site traffic, and for advertising. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal information may be processed in countries outside of your country of residence. When transferring personal information to countries that do not provide an adequate level of data protection, we will implement appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws, such as using standard contractual clauses or relying on other lawful transfer mechanisms.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our site.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at the following address:

Southern Cross Coffee Co.
45 Victoria Parade,
Fitzroy, Victoria,
3065, Australia